VELMORA
Timeless Living Essentials
Shipping & Returns
Shipping Policy
At VELMORA, we are commited to providing safe and efficient delivery for our customers.
Orders are processed within 1-3 business days after payment confirmation. Estimated delivery times may vary depending on the customer's location and the shipping carrier.
Once the order has been shipped,customers will receive a traking number to monitor the delivery status.
Please note that delays caused by shipping carriers, customs, or other external factors are beyond our control.
However, our support team will always be available to assist whenever needed.
If you have any questions regarding shipping or thacking, please contact us through the official support channel available on our website.
Return & Exchange Policy
IAt VELMORA,we are committed to providing a high-quality shopping experience for our custumers.
If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days after receiving your order.
To be eligible for a return or exchange, items must:
- Be unused and in their original condition;
- Be returned in the original packaging;
- Include all tags, acessories, and original contents.
We reserve the right to refuse returns that do not meet these conditions.
Not-returnable items
The following items cannot be returned or exchanged:
- Personalized or custom-made products;
- Final sale or clearance items;
- Hygiene or personal-use products once opened or used;
- Items damaged due to misuse or improper handling.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment provider or financial institution.
Shipping cost ar non-refundable unless the item received was faulty, damaged, or incorrect.
Damaged or Incorrect items
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with photos and order.
For any questions, please contact us through the official support email.